| Abstract: |
IT Service Management, based on the UK Office of Government Computing (OCG) IT Infrastructure Library (ITIL)
Best Practices, has evolved from its initial state into a British Standard (BS 15000) that in turn was
replaced by an International Standard (ISO 20000-2005).
Currently, ITIL Version 3 is being developed. This version strengthens its links with IT Security,
Procurement, Capability Maturity, and Application Support. With the ISO standard, external certification
of organizations can now be conducted.
In this presentation Phil Mustaphi takes a look at IT Service Management and how it fits into this evolving
set of Best Practices and International Standards.
About Phil Mustaphi
Phil's career spans over 25 years of professional experience obtained in the high technology sectors
of: IT Service Management; Business Transformation and Process Management; Software Development;
Systems Integration; Telecommunications; and Semiconductor Device Manufacturing and Operations.
He is experienced in large-scale project management, software development, hardware integration,
new product, process and service introduction, and managing multi-disciplinary teams in
high- and low-volume production, research, integration, service development and delivery,
and manufacturing and operational environments as a technical expert and business process management.
He has travelled extensively as a professional manager, scientist, and engineer covering North
and South America, UK and the Far East to implement quality systems, qualify, certify and
retain strategic alliances, establish business and supplier outsourcing partnerships,
and technical development for joint service delivery opportunities, in manufacturing,
technology transfer and system integration. Phil designed, developed, and delivered
training programs to meet ASQ certification requirements for quality auditing, engineering, and management.
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