Since 1987 when the International Organization for Standardization published the ISO9000 Series
for Quality Management Systems there has been a market evolution in the formalization of standards,
frameworks and regulations. Most notably there has been a rise in the service versus product areas,
with organizations and individuals reaching for greater professional standing and recognition through
personal qualifications and organizational certifications.
This also applies to the IT environment, where mass adoption of ITIL best practices is becoming evident.
Newly refreshed and published ITIL Version 3 is written with a broader context and scope of thinking
for best practices covering Security, Procurement, Capability Maturity, and Application Support.
ITIL V3 presents a new structure and approach that is lifecycle based. The new approach is termed the
lifecycle approach, in line with IT service in reality. There is also the notion of providing
IT services in a catalogue as an IT service portfolio.
How ITIL V3 is structured as a service portfolio and its links to other standards, frameworks and
regulations such as governance, risk, security, software development, procurement and even people management
capabilities will be presented for examination. The evolving concept of registered organizations
staffed with certified professionals in their IT field of practice is raised for discussion.
Biography of Phil Mustaphi
Phil's career spans over 25 years of professional experience obtained in the high technology sectors of:
IT Service Management; Business Transformation and Process Management; Software Development; Systems Integration;
Telecommunications; and Semiconductor Device Manufacturing and Operations.
He is experienced in large-scale project management, software development, hardware integration, new product,
process and service introduction, and managing multi-disciplinary teams in high- and low-volume production,
research, integration, service development and delivery, and manufacturing and operational environments
as a technical expert and business process management.
Phil is a Senior Member of the Institute of Electrical and Electronics Engineers (IEEE) and a
Corporate Member (MInstP) of the Institute of Physics (IOP). He is a Chartered Physicist (CPhys),
Chartered Scientist (CSci), Chartered Engineer (CEng), and is a European Engineer (Eur Ing).
Phil has served as a volunteer for the American Society for Quality (ASQ), on technical committees
for IEEE/JEDEC to develop standards and test methods, and ISO for Information Technology standardization
and machine-readable travel documents for the International Civil Aviation Organization (ICAO).